Customer Feedback

Hi Claire, received the new nut for my pepper mill. Works like a dream. Thankyou so much.
Kindest regards
” Steve 02/10/2021

Mill arrived. Thank you. Your service/support has been exemplary” Charlie 10/09/2021

Have a Peter Piper black pepper mill that was not doing as it was told (wouldn’t grind), took your advice and emptied the contents, replaced the contents and it now works perfectly despite being over 36 years old. Thankyou” Pat 10/08/2021

Thank You for your help and sorting this out, it is really appreciated. Will definitely remember for future purchases and recommend you wherever possible.” Christian 18/12/2020

A happy customer!! Thank you” Judi 20/11/2020

“Just ringing to say thankyou so much for your service. We are really pleased and your customer service was excellent” Eleanor C 15/10/2020

“Exemplary after sales service! I am pleased to state that the after sales service provided by Plus Online Stores Ltd with my request was absolutely first class. I had to contact them regarding a niggling fault on my Peugeot pepper mill, that was purchased in 2016. Ms Claire Hodgson contacted the manufacturers, Peugeot directly on my behalf, who then sent a replacement pepper mill. Normal meal time service is now resumed. Thank you very much.” Karen, Isle of Wight.26/05/2020

“I am in receipt of one absolutely beautiful salt grinder. I am absolutely delighted with it, it looks good and grinds the salt easily and well. I have been searching for a good salt grinder for quite some time and eventually found your company via a Google search. I love to use rock, flaked or coarse Himalayan pink salt and for these a good variable grinder is a must. I also note that your packaging was recycled from an Amazon box – well done! I am very much into recycling my self and I its good to know a company which takes this seriously. I also want to say thank you for keeping me posted over my order and my apologies for not responding earlier to your first query. I will certainly recommend you to anyone I know seeking a first class salt or pepper grinder.Best wishes “ Barbara 11/05/2020

“Order received today – thanks – V prompt service,Thanks”. John 20/02/2020

“Thanks for going above and beyond – really appreciate your excellent customer service!” James 28/01/2020

“Thank you ever so much for all of your help from start to finish! Here’s the home for the pepper mill, which will get the most use out of this and the salt mill. We’re really pleased and it grinds perfectly” Ian H 10/01/2019

“Peugeot pepper mill with stuck peppercorn advice in previous column PERFECT! Thank you form NYC USA!” B Mauceri 18/12/2018

“Hi Claire, Thank you so much for your help and advice. I think the bitter chocolate is perhaps a bit too dark for what we are looking for and have just place and order for a set in natural beech.” Best wishes, Steve 11/12/2018

“Thank you for the update and corrrecting my error so seamlessly. Best regards” Ian 23/11/2018

“Dear Claire, the other mill arrived along with the mill holder and top – we are delighted and satisfied with our purchase, thank you so much! Kind regards,” Brenda Q 29/10/2018

“extremely well packaged and in perfect condition.It is just what i wanted thankyou for such rapid delivery.Amazing. It has proved to me conclusively that one has to look just a little further than the usual suspects selling the same articles online at inflated prices. Thank you so much once again for a amazing price and unbelievable delivery.Stars every one of you. Best regards”,Keith 02/07/2018

“All your help much appreciated.” J Brown 25/06/2018 “Hi Claire, Just a quick line to let you know I have received my pepper mill back today with a new crushgrind mechanism installed. Thank you for sorting this out for me, excellent customer service from you and Fiona at tg-woodware. Please pass on my thanks to Fiona too.” Ken 01/06/2018

“Thank you for your very efficient assistance.” Penny 22/03/2018

“Many thanks for your help with this one – I’ve ordered the Peugeot Paris . . . But what a beautiful range of salt grinders.” Marian 27/10/2017

“Dear Claire, thank you very much for your wonderful customer service 10/10!” Irene R 14/09/2017

“From now on you will be my go to source for all things salt and pepper and I will be sure to check out your other online stores too.” Fridgeir G 01/03/2017

“Hello Claire, Many, many thanks for your prompt and helpful reply to my enquiry regarding quality Salt and Pepper mills. I have taken your valued advice and ordered today” John C 24/02/2017

“Dear Claire, thank you for the excellent customer support, we received the replacement knob yesterday.Kind regards “Marco F 11/01/2017

“Hello, I bought your CrushGrind clear salt mill in wood at Xmas last year and this year I’m buying the pepper mill to match (yes, money is a little tight)! I noticed that when you buy both together there is the option of buying a mill rest in acacia for £2.99 but that it isn’t sold separately. Would you be able to sell it to me separately, as I will have both mills soon and it would make a nice addition? Never mind if not, it was just an afterthought. The salt mill is great, by the way – the best we’ve ever found for wet salt. Thanks” Laura 07/12/2016

“Thank you for the excellent service. Decided wooden mills may last longer than the acrylic which definitely do not like being dropped on a stone floor! ” Senge 28/11/2016

“Hi Claire Replacement salt mill arrived ! Thank you for all of your help and your excellent customer care ! ” Shirley19/09/2016

“Dear Claire, Thank you for your e-mail. The replacement Cap arrived this morning (Saturday) and fitted. Thank you for your excellent customer service. Hopefully, all will now be fine.Kind regards” Jim V 01/03/2016

“Laura, Thanks very much. Apologies for the delay in responding, have been busy/away. Safely received and happy thank you. Thank you too for your great approach to customer service.” Andrew 21/02/2016

“I did appreciate your website – the only place where one can find really good information and details about the various brands of salt/pepper mills and help one to make a proper considered decision. Thankyou” Jane M 12/10/2015

“Hi Claire, Wow! What a great reply. Thank you very much….Rest assured that if I decide a replacement is needed it it certainly won’t be coming from Amazon. When I emailed I was hoping you might be able to sell me a replacement stone. Thanks for taking the time to write such a comprehensive reply to someone who isn’t even a customer. I will definitely become one if the old Peugeot doesn’t shape up. Best wishes” Bryan 08/10/2015

“It’s nearly been a year since my purchase and I have used the grinders nearly everyday. I wish to thank you for a superb product. I have over the years tried a number of grinders and have never been pleased with the salt one, as I use it for wet sea salt which I know is a bit tricky. Yours still works perfectly and still looks beautiful too. I love it. Kind regards” Martine G 24/09/2015

“Laura – Mr Pepper Mill returned safely home yesterday. Haven’t used him table-top yet, but a practice grind into the trash can looked promising!!! Many thanks for your help and excellent customer service – well done!” -Jan. D W 29/01/2015

“Hi Laura – A big THANK-YOU for outstanding service in getting my new Pepper Mill to me in record time. Despite your website saying next-day delivery orders had to be in by 12pm, you took my order after 4pm and somehow I’ve had the pepper mill delivered to me in central London before 2pm the next day. Not only that, I had an email from DPD the couriers this morning saying it was on its way, and another that told me what time it would be delivered (between 13:28 and 14:28). It arrived just after 13:30 and I have to say I think that’s fantastic service. I was a bit apprehensive placing the order, given I have to be at Heathrow tomorrow morning, but you’ve been outstanding and I’m very appreciative. Many thanks Mike D.” 15/10/2014

“Fantastic mills, thankyou and you have been fantastic to deal with, too.” David M 23/01/2014 “We LOVE this mills. I did not expect them to be quite so good and they are beautiful. I would like to order another so I have a spare – just in case!” S Parks 15/01/2014

“Dear Laura,Many thanks for your excellent customer service – Best regards” F. Bolesworth 03/12/2013

“Just what I wanted, understated design and good quality spice mills. They are perfect. How nice, too, to speak straight away to a human being in a small company. Your friendly service is absolutely excellent. You should sell your strengths better!” Elizabeth S 01/10/2013

“Excellent product and quickly despatched. Many thanks,” S Stewart 20/09/2013

“Just a quick note to say thank you for speedy delivery of the pepper mill and to let you know that ITS GREAT!! Thank you.” Mrs Arnsby 05/07/2013

“Thanks I received the delivery! Was a nice experience and will order soon again! Best regards,”O Vilms – Estonia 28/06/2013

“Very impressed with the service, speed of delivery and quality of my Chocolate Peugeot Paris 30cm pepper mill. I will definitely recommend you to friends and family!” – E. Bergan 17/06/2013

” We’re delighted with the mills, you dispatched very quickly and packed them really well, they are so much better than the old mills they are replacing it’s an unbelievable difference. Thanks & best Regards” S. Jones

“By way of feedback I have now used your company twice to order pans within the last 6 months. Each time the service was excellent and the prices competitive. I will order from you again and recommend your site to family/friends” J Wade 13/05/2013

“I would like to say how extremely delighted I am with the salt and pepper mill I purchased from you recently. It is the Kuchenprofi 2 in 1 mill. It is very stable and is the first mill I have found which does not leave remnants of salt or pepper on the table after its use. I am so pleased with it that I will be ordering another one to keep permanently for use in our caravan. I was also very impressed with your service and speed of delivery and I would highly recommend you” Wendy W 17/04/2013

“Dear sir/madam – I have just received the salt and pepper mills that I ordered from you. I am extremely pleased with the Quality and am certain the lady who is going to receive them will be delighted”. A. Russell 13/10/2012

“I just wanted to thank you, I ordered a mill for my on the 25th and she has received it already! I thought you gave a very good service – thanks again” S.Thurlow 28/09/2012

“Thank you for sending the replacement pepper mill which I received recently. May I take this opportunity to compliment both you and your retailer ‘plus online’ on your response, it is not often these days that one encounters such ‘no nonsense’ after sales service.Thanks again, P. Roberts ” 25/09/2012

“I’m sorry to write so long after sending back our Zassenhaus pepper and salt mills – I should have emailed closer to the time to say again how grateful we were for your extremely kind and efficient help. Both your company and Zassenhaus exceeded our expectations by a country mile. We will look forward to buying from you again. Many thanks. B. Maxwell ” 17/08/2012

“Item arrived yesterday, was well packaged and in perfect condition. From the moment my order was taken, I have been kept informed of my order’s progress, I like that. I cannot think of any area where service could be improved and would not hesitate in recommending your company or placing further business with you. Thank you” G. Kippax 24/05/2012

“Yet again, I can’t believe how quickly you organised delivery of my order. Your customer service, efficiency and the quality of your products make you stand out from the crowd…it’s all just so easy with you. Once again many thanks…I will certainly be back.” M Lamble 26/04/2012

” Delighted with the service, especially as you are real people, who talk and distribute your phone number easily. A joy to deal with. This is my second mill and will be back for a third soon. T. Hugh-Jones 17/04/2012″

“Once again, Laura, thanks so much for your help. I think I’ve been using the “right” kind of sea salt crystals and the right size peppercorns but I will re-stock each mill and start again and see what happens. If still no luck, I’ll contact Peugeot using the link you sent me. You’ve been so helpful – thank you very very much!” S. Baker 02/02/2012

” I had trouble finding you again as I am new to the internet and Amazon kept coming up. However, the service you offered me last itme was second to none, brilliant infact. It was the busy run up to christmas yet it arrived quickly, was packed well and the lady who took my order on the phone was very knowledgeable and efficient. I wanted to come back to you again because i was so pleased with the servifce I had received – Thank you ” S Mason 13/01/2012

” Dear everyone, Just received my Peugeot mills. Absolutely delighted; what tremendously good service. I shall never bother with Amazon again. Many thanks and a very happy Christmas to all of you.” P. Dickinson 12/12/2011 ” Thank you, thank you, thank you! I received the Peugeot salt and pepper mill set today. It was so well packaged, bubble wrap inside and corrugated brown paper on the outside. The whole process from start to finish has been so well planned. I’ll certainly recommend you to friends and family. Can I ask, this is a Christmas present for my husband so I don’t want to set it all up for him before then as he’ll enjoy that. I’m sure it will be fine, as it looks great, but if it doesn’t work for some reason, can I return it for an exchange for the same model after Christmas day? I’ve made a note of all your websites and will be sure to show my husband after Christmas as he loves cooking and entertaining. Merry Christmas! Thank you again.” C Battersby 10/12/2011

“My order arrived yesterday! Many thanks for your efficient service and prompt replies to my queries. Merry Christmas and a Happy and Healthy New Year to you all. – L.Hamilton, Australia” 06/12/2011

“I have recently received my Peugeot Paris Pepper Mill – Chocolate 40cms With U-Select and everything is fantastic -what a great product! This is my second order with you and and on both occasions the service has been absolutely first class – thank you.” – J.James 23/11/2011

“Attention: Laura Robinson, Your parcel arrived safely. Many thanks. The pepper and salt mills are fine. However, I shall not be using them until the middle of next year so if, in the meantime, you suddenly find blue popping up please give me a shout. I want to thank you for all the trouble you went to trying to accomodate my wishes. It is very much appreciated. This is the second time that I have dealt with your company and I am extremely impressed by your efficiency. This is rarely found these days. Many thanks. Sincerely ” – J. French 01/11/2011

“Hi, I received the salt and pepper mills a week or so ago and I am very pleased with them, its nice to have mills that work well and look good. Generally happy with the service, received a fast and helpful response to my inquiries and the web site works well, this inspires confidence.” Mike. F 03/02/2011

“I just wanted to pass some feedback to you. In all aspects I felt we received a first class service. – The website had a wide range to choose from – It had the specific model I was looking for – It also was the best price – Finally the service was very quick and the package was secure Thanks for an excellent service. I will be sure to recommend you.” Jason. G 10/01/2011

“This is simply to tell you that my Peugeot Sochaux pepper mill arrive in good order and condition yesterday morning and that it has already been put to good use and has performed very well. So, thank you and your company for its excellent service in this matter.” Yours sincerely, Bruce. H-D 05/01/2011

“Thank you very much for all your help with this. I have really been impressed by your service” kind regards, S. 07/01/2011

“The customer service that I have received from your organisation has been first class. I appreciate that the world is not a perfect place, but the true test of an organisation is how they deal with the problems and challenges they face when things go wrong. Your handling of the problems I experienced was very good, with detailed explanations backed up by prompt action.” Regards, Paul. L, 08/12/2010

“Dear Sir, I would just like to say thank you for the quick service and the quality of the products which I have purchased. Thanks again” Patricia S, 26/11/2010

“Dear customer service at Salt and Pepper Mills PLUS The spice rack has arrived – only 4 days after my order and I live in Denmark ! Thank you very much for great, speedy service.” Christian M 13/10/2010

“Thank for the good customer service you have provided” Martin B, Denmark, 21/01/2010

“Your e-mail was so prompt and the website easy to use that I ordered immediately. Your service then continued with the mills arriving today – staggering. They are fabulous. Thank you so much” Julie M, 27/11/2009

“I have already received my Order!. That was really a great job you did. Thanks” Ursula B, Swizerland 23/07/2009 “I have just received my Tulip Combo Mocha/Natural mill which I am so pleased with and your service was excellent. I telephoned late on Wednesday afternoon with the order and spoke to a very helpful lady. The order arrived within 48 hours and I am very impressed and will definitely use you again!” Fiona B 06/02/2009

“I have just purchased an Apollo salt & pepper mill – the service was top notch as was the delivery.” P Hart 05/02/2009

“My faulty mill was replaced by return of post so I am very happy. Thankyou for your help and follow up – impressive” Charles 26/01/2009

“Dear Claire,I have today received a replacement salt-mill. Many thanks for all your help, I have been extremely impressed by your professional approach in dealing with my complaint. Once again, Many thanks ” Mike14/11/2008

“It was the first time I had used your store but found the experience first class. The site was easy to browse, ordering was easy and delivery fast. Not much else to say really other than keep up the good work!” Regards Maria 03/11/2008

“This is the first time I have used your company and I must say I am very impressed with the service. From order to delivery (which was really quick). I will certainly use your company for all my future catering requirements and I have no hesitation in recommending your company to my colleagues in the catering trade and friends.” Regards R McKenzie 29/09/2008

“Thanks so much for your help on this matter. I’m very pleased to say my pepper mill has been returned to me and is fully operational again. The service I’ve received from you and Gilberts has been second to none. Excellent”.Regards Louise J22/09/2008

“Hi, just to say thanks! the spice racks arrived this morning – very fast – and are great”Sharon 17/09/2008

“Both mills are now in use and we are absolutely delighted with them. Many thanks for the wonderful service” – Lucy 08/09/2008

“Pepper mills arrived and are fabulous” M Lloyd 02/09/2008

“Thanks again for your prompt and professional communication – if only other firms would learn” – Fergus M 28/08/2008

“You are an angel, Claire. My other supplier let me down and you got my order to me in time for the Wedding. Thank you so, so much” Denise M 24/08/2008

“Thanks for the great service, Dee.” Jane 05/08/2008

“Good morning-my pepper mill arrived yesterday-so swift!! REALLY pleased. Thankyou.” Lydia Laurence. 06/08/2008

“Thank you for your excellent service, especially as the order is going to my sister in the UK and I`m in New zealand and there’s been a few problems trying to get me on the phone !” Susan 07/08/2008

“I have received my very attractive ceramic spice mill and am pleased to say that it does exactly as you claimed. I was also plesaed to receive it so quickly” Helen G. 02/08/2008

“Dear Dee, Thank you very much for the excellent service!” Natalia 31/07/2008 “

“Got the order ….took about 24hrs from ordering online to receiving……a quality service…keep up the good work…….cheers…..” Campbell F 29/07/2008

“Hello Claire. Thank you for your excellent customer service and product.I will not hesitate in using your company again or indeed recommending you to my friends. Best Wishes” Mrs Gould 28/07/2008

“Thanks very much for your help. I really appreciate it. You guys have the best service.” Jane 23/07/2008

“I appreciated you friendly call to check that I wanted it delivering to work and also how nice the lady was when I called to explain that the napkins were missing. I will definately recommend you to friends and will put you in my favourites.” Julia 10/07/2008

“Your customer service and attention to detail are far in excessive of what I could have expected, thankyou” J Scanlon 14/06/2008

“Thank you for my order received yesterday. I am always cautious about ordering from the internet but with you I had no worries. The only minor concern I had was in the product description both sizes were together and I was concerned I might be ordering both but that was just me. Thank you for your excellent service Kind regards Ken Young” 21/05/2008 Ken Young

“I was delighted with your service which was incredibly rapid. Within half an hour of placing my order (or less) one of your staff telephoned to confirm that my order was genuine as I had provided a different billing and delivery address. This was very professional.Well done and thank you very much. I don’t think I have any suggestions – it was all perfect.”E Dunn 08/04/2008

“I am impressed with your speedy interactive service”. Diane M, 01/04/2008

“I could not be more pleased either with the product or your service. Both are superb and it is hard to see how they could be bettered.” M Alford 14/01/2008

“My item was sent promptly and was very well packed but, best of all, was a terrific bargain.” L Sinclair 11/01/2008

“Ordering the product was easy, received a confirmation email shortly afterwards and the pan arrived within the week” S Oatley 10/01/2008

“If I, or anyone I know needs any cookware I will definitely recommend your company.” J Nicholson 10/01/2008

“The service over the phone was superb and as promised, I have received my order today which was superbly packaged” W Wildman 13/12/2007

“It’s a real shame the purchase didn’t work out this time, but you’ve been a pleasure to deal with and left me with a favourable impression of you and your company” K Garnett 11/12/2007

“Very satisfied. I know I can order something with you and not have to worry about it” J Coleman 11/12/2007

“You have been effecient, courteous and above all reliable. You have made the internet shopping experience a problem free pleasure” E Fearnley 16/10/2007

“My Peugeot mills arrived today as promised. They are beautifully made and work like a dream” B Hart 15/10/2007

“We’re very impressed with your customer service. It’s been excellent.” D Varghese 31/08/2007

“It’s an excellent product and speed of service. Very easy to order and I felt secure when shopping.” P Lam 24/08/2007

“These pepper mills are the best I’ve had. Thank you for the excellent ordering system and quick delivery.” A Moir 22/08/2007

“Have just received Chateauneuf Pepper mill. What wonderful service ordered on Wed received today Friday.” D Hobbs 27/07/2007

“I was looking for a good salt and pepper set for a wedding anniversary. The goods arrived 2 days later and are perfect – my husband wants me to get a set for home now!! I am so glad I found you!” S Denton 24/06/2007

“My order arrived yesterday. It was a birthday present for my sister and she was absolutely thrilled.” T Fox 15/06/2007

“Thank you for your very speedy and efficient service! I shall certainly be reccomending you to all my friends.” S Druce 28/05/2007

“I found your website quite by accident and was very impressed – you beat Amazon for choice and price!!!” J Truscott 24/05/2007

“I was most impressed by your delivery ordered on Monday and delivered on Wednesday mid-morning! Fantastic!!” T Pack 25/04/2007

“Thank you for your prompt attention to my order. I will not hesitate to use your company for future purchases.” D Jones 19/04/2007

“Thank you thank you for such a great service. Lovely gentleman on the phone sent a new part for my grinder… new part arrived next day!” P Miron 29/03/2007

“Received the set yesterday. I’m very pleased with them, they feel a good quality item.” G Dunn 02/03/2007

“Happy customer, pepper mill arrived a day earlier than expected & was well wrapped.” C Clark 01/03/2007

“Prompt delivery, very carefully packaged, and a tip-top product at a good price. What more could you do?!” G Howarth 28/02/2007

“Very professional and extremely efficient” T Mitchell 28/02/2007

“I have just received my nutmeg mill and I am delighted, thank you. Not only are you the cheapest on the web, but the service was first rate, too. Definitely to be recommended.” Rhona Dick 15/02/2007

“Thank you so much for my salt & pepper mills which I received safely today. I am delighted with the design and look forward to many years of faithful service from them.” Monica Corney 12/01/2007

“Have received my salt mill today thank you and congratulate you on your efficient and friendly service.” Molly Bowshell 11/01/2007

“Many thanks for your excellent service -put my order in on the 4th and it arrived the following day under 24 hours after ordering. Well Done to you all !!” Shelah Hedger 05/01/2007

“Excellent service – fast delivery and great product. I would recommend you to anyone” Angi Penneck 16/11/2006

“I have been delighted by your helpful, personable and extremely proficient service. I will gladly return in future and recommend PLUS+ Online Stores unreservedly” Trent W

“I was very impressed with your “personal” service when I phoned and by the rapid arrival of the goods. Thanks again.”Angela M 09/11/06

“I am delighted with the mills and your service. I would certainly recommend your company and site to friends and family.”Ewa Gallagher 10/11/06

“Exceptional service and first rate products. Prices very competitive. A pleasure to deal with you.”Mike Stokes 13/09/06

“I was very impressed by your speedy and efficient team. Order well packed and arrived in perfect condition.”Becky Carter 07/10/06

“Quick delivery, product conforms to description, good packaging, good price, good communication. I’m sure we’ll be back.”Michael Iweins 12/09/06

“I am seriously impressed by your efficient, rapid service – a real delight to find your company” Trudy Molesworth 10/08/2006

“Super responsive customer service – thanks a lot” Iain MacArthur 10/08/2006

“I’ve just bought my first Peugeot mill and it’s changed my life! I’m including one in my ’50 Best Christmas Gifts’ feature”
Liz Sylvester, Journalist 03/08/2006

“I was pleasantly surprised by your price. You have undercut many other suppliers by a good margin.”Gav Skinner 26/07/2006

“Your speedy and efficient service is terrific. I wish all orders with other companies worked as well” Alison Soutar 12/07/2006

“I wanted to buy from you because a friend said your service was good.” Andrew Reeves 03/07/06

“I think the service we have been receiving is excellent.” Wendy Humphries 22/06/06

“Thanks for the salt & pepper mills. They work very well. They are for a wedding present but I might order a pair for myself!” Nick Avery 21/06/06

“Pepper mill has arrived and is absolutely lovely!- many thanks for such excellent service – easy, pleasant, fast and with good communications”Diane Workman 19/05/06

“I am so far very pleased with the pepper mill and the colour is fab!”Sarah Henry 31/05/06